Refund and Returns Policy

At AutoPartsHub.co.uk, we strive to provide the highest quality car parts and ensure your satisfaction with every purchase. If you’re not completely happy with your order, our Refund and Returns Policy offers a simple process for returns and exchanges.

1. Returns Eligibility
We accept returns for items that meet the following conditions:

• Timeframe: Returns must be initiated within 14 to 30 days from the date of delivery.
• Condition: Items must be unused, undamaged, and in their original packaging.
• Exclusions: Certain items like custom parts, electrical components, or opened products may not be eligible for returns. Please check the product page for any specific exclusions.

2. How to Return an Item
To return an item, please follow these steps:

1. Contact Us: Reach out to our customer support team through the Contact Us page or email with your order details and reason for return.
2. Return Authorization: After confirming your return eligibility, we will issue a Return Authorization Number (RAN).
3. Pack and Ship: Return the item to us with the RAN written clearly on the package. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

3. Refunds
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. If you paid through PayPal, the refund will be processed to your PayPal account.

4. Exchanges
If you would like to exchange a product, please follow the same procedure as a return and indicate the product you wish to exchange for. Depending on product availability, we will process your exchange at no extra charge (excluding shipping costs).

5. Faulty or Damaged Items
If your item arrives damaged or is faulty, please notify us within 7 days of receiving the product. We will arrange for a free return and offer you a replacement or full refund. Please provide images of the damage to help us process the claim faster.

6. Non-Refundable Items
Some items are non-refundable, including:

• Custom or made-to-order parts
• Products marked as “final sale” or “clearance”
• Opened or installed products (unless defective)

7. Shipping Costs
Please note that shipping fees are non-refundable, except in cases where the item was faulty, damaged, or incorrect.

8. Customer Responsibility
It is your responsibility to check the product’s compatibility before purchase. If you’re unsure about compatibility, our customer service team is available to assist you with any product questions.

9. Changes to the Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted here with an updated date. By continuing to use our website and services, you accept the updated terms.

10. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at [email address] or through our Contact Us page.